Privacy policy

HomeLoanInfo (homeloaninfo.au) is operated by Ripehouse Advisory. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you make an enquiry we collect your name, email address, phone number, postcode (optional), any message you include, and the loan scenario and product you enquired about. We also record technical details such as your IP address and browser type to protect the service against abuse. When you use the comparison tool we send your loan scenario (not your contact details) to our rate data provider to retrieve matching rates.

How we use it

We use your information to respond to your enquiry, contact you about your home loan needs, and improve our website. We do not sell your personal information.

Disclosure

With your consent, we may share your details with a lender or credit professional so they can help with your enquiry. We use service providers (such as hosting and email providers) who process information on our behalf, some of which may store data outside Australia.

Access, correction and complaints

You can ask to access or correct your personal information, ask us to stop contacting you, or make a privacy complaint by emailing info@homeloaninfo.au. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).